How can we help you?
Write to us
Choose what it's about – so it lands with the right person straight away.
You have a 30-day right of return on unused items in original packaging. Tinted paint cannot be returned. If the order hasn't been dispatched yet, we'll simply cancel it.
Find din ordre med ordrenummer og telefonnummer, vælg de varer du vil sende retur – så får du en kvittering og returvejledning på mail med det samme.
Frequently asked questions
Levering
Can I track my parcel myself?
Yes. As soon as your parcel leaves our warehouse, you will receive an email from the courier with a track & trace number. You can also look up your order under Order Tracking.
How long does delivery take?
Items held in our own stock are dispatched the same day when you order before 2 pm on weekdays, and are typically delivered within 0–3 working days. Paint that needs to be ordered in is dispatched together in approximately 1–4 working days. See the exact delivery time on the product page and in your basket.
Can I change my delivery details?
Yes – as long as your order hasn't been dispatched. Give us a call or get in touch via the contact form below with your order number, and we'll update it for you.
Afhentning
Can I collect my order in person?
Yes, you can collect from us in Rødovre. We don't have a physical shop, so your order must be completed online before you arrive. Select Collection at the checkout – you'll receive an email when your order is ready.
Retur & reklamation
What should I do if my item is damaged?
If you have received a faulty item or your parcel has been damaged in transit, please fill in the complaints form below – ideally with a few photos – or give us a call. We'll find a solution straight away.
What if I've changed my mind about my purchase?
You have 30 days' right of return. If your order hasn't been dispatched yet, we'll simply cancel it – just give us a call or drop us a message. If it has already been dispatched, fill in the cancellation form below and we'll send you return instructions.
Can I return tinted paint?
No, unfortunately not. Tinted paint is mixed specially to your chosen colour and cannot be returned. If you are unsure about the colour, please order a colour sample first.
Ordre & betaling
Can I add an extra item to my order?
Yes, as long as the order hasn't been dispatched. Give us a call and we'll add the item and send everything out in one parcel.
Why haven't I received an order confirmation?
First, check your spam folder. Otherwise, there may be a small error in the email address you entered. Contact us if you can't find the email – we'll resend it for you.
What are your opening hours?
You can always order online. Customer service by phone and email: see the opening hours at the top of the page.
Erhverv
Can I shop on credit as a business?
No, but you can pay using an EAN number at checkout. Your order will be dispatched once payment has been received. Under My Account → Business you can save your CVR and EAN details so they are ready for next time.
No questions match – write to us below and we'll reply.
Contact us
Didn't find the answer? We're here on working days – and typically reply within 0–3 hours.
Questions, complaints or returns – use the form so we have everything from the start.
Send a messageWe have no physical shop. Order online and choose Pickup at checkout – you'll get an email when your order is ready, often within 3 hours during opening hours.
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